NCO Outsourcing Service Programs offer utilities a broad range of services to meet every company's desired outcome. NCO offers extensive, inbound and outbound, outsourced customer contact capabilities. NCO has the resources to provide any combination of voice, email, chat or IVR for interacting with end-user customers. We are equipped to deliver the results our clients need, including bilingual expertise. Our services are designed to operate as an extension of your business office and are customized to specifically fit every utility's service and revenue expectations.

Customer Marketing and Sales
Our programs are designed to help utilities meet and surpass their goals for growth. We help you gain market share through positive and professional means, while acting as an extension of your business office. Our various growth strategies include inbound and outbound campaigns, targeted geographic areas, and specialized approaches to fit and improve the utility's image.

Call Center Support
NCO has in-depth experience handling customer service inquiries such as billing questions, product and service inquiries, service and repair status checks and complaint resolution, as well as credit and collection calls. NCO can establish connectivity with your customer record system to provide customers with up to the minute information, and current account information in real-time.

First Party Outbound Campaigns
Although utilities understand the importance of contacting customers early in the delinquency cycle, some do not have the resources necessary to sustain consistent and cost-effective outbound telephone campaigns. NCO provides a customized first party, customer service approach to contact customers and remind them of their obligation to pay their utility bill.

NCO's first party calling campaign maximizes cash flow and minimizes field notices, disconnects, and write-offs. The program is easily implemented by itself or in conjunction with any of NCO's other programs. NCO offers utilities a proactive collection option to help maintain community relations and the bottom line.

Facilities Management
Efficiently managing call centers is our core business. For over 78 years, NCO has successfully and cost effectively managed its growing number of call centers throughout the United States and internationally. Our years of experience and industry leading technology give us an unsurpassed advantage. We can take operational responsibility for an existing facility when you decide outsourcing to an alternate location is not in your best interests. Our responsibilities start and stop where you decide. NCO is a leading authority in call center management, known for providing efficient, customer driven service; reducing operational costs enterprise wide.

Back Office Support
NCO's customizable solutions can provide back office support as a standalone function or as a function of a customer support solution. NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing. NCO's proven back office solutions include:

• Billing
• Payment Processing
• Bankruptcies
• Accounting

Our global resources and local experience position NCO to optimally manage any utility's customer contact needs in a cost effective manner with specialized programs that place your customers first.