NCO Utility Services specializes in the unique needs of the utility industry. NCO Utility Services' experienced team of specialists designs, implements, and manages customized solutions for our clients. Our client base includes regional, national, and international utility providers.

Serving the utility market for over 30 years, NCO Utility Services had its start as a company owned by a utility- Consumers Energy AR Services. Our management team worked directly for Consumers Energy AR Services, ensuring clients a staff knowledgeable in the utility industry and its regulations.

NCO is the only utility outsourcer that covers the entire revenue process, providing customer acquisition, early stage outbound credit calls, outbound customer service calls (power outages, new service notification calls), inbound call center support, back office support, early stage third party collections, post charge-off collections, portfolio purchasing, attorney network collections, and electronic payment processing. We seamlessly combine all of these processes to eliminate your need to manage multiple vendors.

NCO has the resources to provide clients with outsourcing services that cover all stages of the customer lifecycle, from acquisition to growth to care to resolution. Our industry experience, financial stability, leading edge technology and sound infrastructure enable us to provide the most complete customer contact solutions to our utility clients.