Overview:
NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of over 140 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

Mission & Vision Statements:
NCO's mission is to be the global leader in providing outsourced business processes. We build quality partnerships and use our operational expertise to create value for our customers, employees, and shareholders.

NCO's vision is based on the core values of our commitment to integrity, commitment to teamwork, and our commitment to quality. The core purpose of our organization is to deliver quality customer-focused outsourcing services.

Headquarters:
Horsham, Pennsylvania, USA

Number of Years in Business:
Over 80

Investor, Media and Analyst Contact:
Brian H. Callahan, Vice President of Financial Reporting

Number of Countries we are located in:
9

Number of locations:
Over 140

Employees:
Over 30,500

Number of Workstations:
Over 24,000

CEO:
Michael J. Barrist

CFO:
John R. Schwab

Financial Highlights:           2007                2006                   2005

Net (Loss) Income            $(27.4) million     $14.5 million         $44.5 million

Recent Company Highlights:

• NCO is pleased to announce that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine (www.cismag.com) awarded its CRM division a 2008 CRM Excellence Award for the Customer Care and Technical Support programs they provide for a leading electronics retailer. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

NCO has been working with one of the world’s largest electronics retailers since February 2005, when NCO was selected as one of the first companies to provide them with call center outsourcing solutions. In the three years NCO has been working with this company, their relationship has expanded dramatically. Today, NCO is this company’s premier business process outsourcing partner.

• In February 2008, NCO completed the acquisition of Outsourcing Solutions Inc. (“OSI”), a leading provider of business process outsourcing, primarily accounts receivable management services.  The acquisition is currently expected to be accretive to NCO’s earnings in 2008 and beyond. Commenting on the transaction, Michael J. Barrist, Chairman and Chief Executive Officer of NCO, said, “We are excited at the opportunities created by this acquisition, which will better enable us to service our markets.  The combined organization will be uniquely positioned to offer our customers a host of new and expanded products along with unparalleled access to advanced technologies, industry experience, and global service capabilities.”

• In January 2008, NCO completed the acquisition of Systems & Services Technologies, Inc. (“SST”).  SST is a leading third-party consumer receivable servicer and is a wholly owned subsidiary of JP Morgan Chase & Co. (“JPMorgan Chase”) (NYSE: JPM). Commenting on the transaction, Michael J. Barrist, Chairman and Chief Executive Officer of NCO, said, “The acquisition of SST by NCO is a natural evolution of our Business Process Outsource, referred to as ‘BPO’, service offerings.  We have already identified several opportunities for SST and its loan servicing platform to add value to our clients.  In addition, the strength of NCO's existing service platforms, technology, and client base will provide SST with a resource rich environment for growth and development. ” In January 2008, NCO accounced the completion of its acquisition of Outsourcing Solutions Inc. (“OSI”) , also a leading provider of business process outsourcing, primarily accounts receivable management services .  

• NCO is pleased to announce that we received an MVP Quality Award from Customer Interaction Solutions, a trade publication focused on the call center outsourcing industry. NCO received a silver medal for our business-to-consumer inbound CRM solutions. Each year Customer Inter@ction Solutions magazine bestows its MVP (Marketing Via Phone) Quality Award on companies that have demonstrated the highest commitment to quality, excellence and customer service. This award is a testament to NCO’s commitment to setting challenging goals while operating to the highest ethnical and performance standards.
  

• NCO’s performance was recently recognized at the 2007 Call Center Excellence Awards, where NCO Customer Management received an award for 1st Place Runner Up for “Best Use of Voice of the Customer” for the outstanding results we provide for a leading electronics retailer at our facility in Houston, Texas. The 2007 Call Center Excellence Awards program has been created to honor, recognize, and promote the most innovative call center solutions and individuals over the past year. Several prestigious organizations, including several members of the Fortune 100, applied for these awards, and NCO’s inclusion is truly a testament to our ability to think creatively and execute.   

• In 2007, NCO was recognized as one of the world’s leading outsourcing partners by being included in the prestigious Global Services 100, an annual ranking published by Global Services magazine in conjunction with neoIT, an outsourcing advisory company. NCO was evaluated in 250 areas, including operations and client data, and that information was compared against vendors from 18 countries around the world. NCO was also ranked #6 on the list of the best-performing global call center providers.

• In December 2006, NCO announced the acquisition of the assets of Star Contact (BVI) Ltd. and Call Center-Telemarketing Pro-Panama, S.A. (together “Star Contact”), based in Panama City, Panama. Star Contact is Central America’s leading provider of outsourced, multi-lingual contact center and customer care services to some of the world’s best-known businesses. Joseph Fidanque, III, Star Contact’s founder and President, will remain President of Star Contact and assume additional responsibilities as Managing Director of NCO’s Latin American Operations.
  
  
• In November 2006, NCO announced the completion of the acquisition of NCO by an entity controlled by One Equity Partners and its affiliates with participation by Michael J. Barrist, Chairman, President and Chief Executive Officer of the Company, and certain other members of executive management.  Under the terms of the merger agreement, NCO shareholders are entitled to receive $27.50 in cash, without interest, for each share of NCO common stock that they hold.  The transaction is valued at approximately $1.2 billion, including the assumption of debt.
  
  
• In July 2006, NCO announced that it had entered into a definitive agreement to be acquired by One Equity Partners ("OEP") and Michael J. Barrist, Chairman, President and Chief Executive Officer of the Company, in a transaction valued at approximately $1.26 billion. Other members of executive management will be given an opportunity to invest in the surviving company and Mr. Barrist will continue as Chief Executive Officer. The transaction is expected to be completed in the fourth quarter of 2006.
  
  
• In a deal announced at the end of June, NCO Group has acquired a 75% stake in Melbourne, Australia-based Australian Receivables Limited (ARL). The acquisition gives NCO a foothold in the Australian debt collection market. NCO Group Chairman and CEO Mike Barrist said in a press release that the move into Australia was part of a strategic global expansion for the company. As of July 1, Barrist assumed control of ARL’s board. According to the company, however, current ARL Managing Director, Paul Cooney, and his management team will continue to run the business. Cooney will also remain a major shareholder.