NCO's Customer Relationship Management solutions help business process by delivering superior quality inbound and outbound call center service programs. Meeting the needs of even the most sophisticated client requirements, we customize our services to effectively deliver a comprehensive communication program designed to achieve your specific end-goals. By coupling NCO’s Analytic Services’ proprietary targeting algorithms with  email, web chat, IVR, as well as our vast outbound and in-bound telephone capacity, NCO is able to effectively communicate with existing and potential customers to deliver the desired results in the areas of Customer Service, Sales, and Technical Support.

Our extensive experience managing various types of customer service inquiries, as well as welcoming new customers, predicting likely defections and facilitating customer retention efforts, delivering notifications, and conducting satisfaction surveys establishes NCO as the premier one stop shop for all of your Customer Service needs. In addition, our inbound and outbound, client-tailored Sales services are designed to acquire new customers, renew current clientele, and win back or win over targeted customers. Our activities span the entire sales lifecycle, from answering product-related questions and making sales presentations to up selling and cross selling.  Additionally, our Analytic Services group will deploy its proprietary algorithms to maximize contact efficiency and create “1 to 1”  retention and sales offers. Furthermore, our knowledgeable and experienced Technical Support services provide highly skilled assistance in all areas of desktop computing, including the support of hardware products, brand name software titles and proprietary applications, Internet services, and troubleshooting.