NCOePayments gives customers automated payment options, over the phone and the web, without the capital investment by our clients.
Our integrated payment solutions efficiently serve customers, helping to increase payments and grow revenue. We offer customers secure payment options via the telephone and Internet, at either our call center or the client's. Our flexible and completely customizable solutions include:
- ePay Phone
NCOePayments provides clients the opportunity to offer their customers multiple payment options. NCO can implement a customer-friendly and convenient IVR payment solution quickly and effectively. Customers call a toll-free number provided by NCO and access an automated message welcoming them to the bill payment center in the client's name. As an option, customers can be routed to our IVR through the client's IVR. Customers experiencing difficulty with the IVR system will be transferred to an NCOePayments representative who will help them with completing the payment process. The only information required from customers is their account number and checking or credit card information to complete the process.
- ePay Exchange
Using NCO's advanced extranet technology and with the help of a live call center representative, customers make payments directly. Representatives take payments using NCO's proprietary, customizable payment entry screen. Client representatives can log on to the NCOePayments extranet portal from their call center using a web browser, password, and office code. Representatives then enter payments directly into our database. The client maintains and controls password distribution and therefore chooses the representatives that have access to the secure site.
- ePay Online
NCOePayments also offers an integrated Internet payment solution that is available 24 hours a day, 365 days a year. Utilizing this version of NCOePayments allows customers to link directly from the client's website to the NCOePayment site and make direct payments into a secure, centralized database.
- ePay Enterprise
NCOePayments offers this service to NCO clients who wish to use their own system, whether their automated phone system (IVR), customer service system used by customer service reps, kiosk machines, Web sites, or any other system which they use to collect payments. In this scenario, the client is able to connect directly into NCO's payment processing engine. They use their own products, but avail themselves of NCO's processing efficiencies and expertise.
NCOePayments gives customers automated payment options, over the phone and the web, without the capital investment by our clients.